SMS Program Terms & Conditions

Effective date: July 1, 2026 · Last updated: July 1, 2026

Program name: Diversia Health Participant Reminders

By opting in, you consent to receive SMS messages from Diversia Health, Inc. ("Diversia Health"). Message and data rates may apply. Message frequency varies. Reply HELP for help. Reply STOP to cancel.

1. Program description

Diversia Health sends SMS messages to participants who have opted in during clinical-trial enrollment. Messages include:

Appointment confirmations, reminders, and rescheduling notices.
Clinical-trial screening status and next-step instructions.
Feedback requests and program surveys.
General program updates and safety notifications.

2. Message frequency

Message frequency varies. A typical active participant receives 1 to 4 messages per month per enrolled clinical trial. Frequency may increase during the days leading up to a scheduled visit.

3. Cost

Message and data rates may apply. Diversia Health does not charge a fee for SMS messages, but your mobile carrier may charge you for receiving messages depending on your mobile plan.

4. Opt-in and consent

You may opt in to receive SMS messages from Diversia Health by:

Providing your mobile number during registration at diversiahealth.com/participants/register and checking the SMS consent statement.
Replying YES, START, or UNSTOP to a message from our number.

You represent that you are the account holder of the mobile number you provide, or that you have the account holder's permission to opt in on their behalf. You must be 18 years or older, or have the consent of a parent or legal guardian.

Consent to receive SMS messages is not a condition of purchase and is not a condition of participating in any clinical trial.

5. Opt-out

Reply STOP to cancel at any time to any message we send you. You will receive a single confirmation SMS and then no further messages, except as required by law. The following keywords also opt you out: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.

6. Help

Reply HELP for help at any time, or reply INFO. You may also contact us directly at info@diversiahealth.com or (787) 558-1418.

7. Supported carriers

The Diversia Health SMS program is compatible with all major U.S. and Puerto Rico mobile carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, Cricket, MetroPCS, Virgin Mobile, Claro, and their affiliates. Carriers are not liable for delayed or undelivered messages.

8. Privacy

Your mobile number and SMS interaction history are handled in accordance with our Privacy Policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, SMS opt-in data, and SMS content are not sold, rented, or shared with third parties for their marketing purposes.

9. Delivery and errors

Diversia Health, its carriers, service providers, and third-party partners (including Twilio) are not liable for any failure, delay, or misdelivery of messages, including messages lost because of blocked, out-of-range, or otherwise unavailable devices.

10. Content

We do not send unsolicited marketing offers via SMS. We do not include sensitive Protected Health Information (PHI) — such as specific diagnosis details or medication names — in SMS messages. Detailed health information is delivered through secure email, our portal, in person, or by telephone.

11. Changes

Diversia Health may modify or terminate the SMS program (including these Terms) at any time. Material changes will be posted on this page with an updated "Effective date." Continued participation constitutes acceptance of the revised Terms.

12. Contact

Diversia Health, Inc.
Email: info@diversiahealth.com
Phone: (787) 558-1418
Web: diversiahealth.com